Refund Policy

1. General policy

Because our products are digital codes, all sales are final once a code has been delivered and revealed. Refund requests are reviewed individually and approved only in eligible cases.

2. Eligible refunds

We may issue a refund when:

• The code is defective, already used or cannot be redeemed.
• Your payment was confirmed by mistake or duplicated.
• The order was cancelled before the code was delivered.
• You accidentally purchased the wrong region and the code has not been revealed.

3. Non-refundable cases

We cannot refund:

• Codes that have already been revealed or used.
• Change-of-mind purchases after delivery.
• Codes purchased for the wrong platform or account region due to customer error.

4. How to request a refund

Submit a refund request from your order page or contact us with your order number and the reason. Our team will investigate and respond within 1-2 business days.

5. Refund method

Approved refunds are returned to the original payment method or wallet used for the order. Processing times depend on your bank or wallet provider.